If the device does not properly recognize the driver's actual location, please check if any of the following applies.
- Your phone's power-saving mode may affect location verification, so please turn off power-saving mode.
- If there are many high-rise buildings or trees nearby, it may take time to determine your location, so we recommend moving your location.
- If your vehicle is located under an overpass or bridge, it may interfere with your location, so please move the location.
- Try to see if this situation recurs after removing the protective case of your phone.
- A place with good GPS reception
- Outdoor open space
- The front windshield of the front seat of the vehicle
- Typical example of no GPS reception
- If you are using Wi-Fi
- If you are in an area with a lot of tall buildings
- If you are using it inside a building
If the solution is not resolved even after trying all of these methods, we recommend that you visit a nearby service center and have the device inspected by an engineer.