Hello, this is the TADA Team.
We sincerely apologize that you are experiencing difficulties with our service and are also having trouble contacting us.
If you cannot see the “1:1 Inquiry” button at the bottom of the Customer Support screen, please follow the steps below to submit your inquiry.
[How to Submit an Inquiry]
Tap “Menu” at the bottom of the app screen.
Tap the arrow (>) in the upper-right corner of the menu screen to go to “My Information.”
Tap “Email” and register your email address.
- Return to Customer Support. The “1:1 Inquiry” button will now appear at the bottom of the screen.
Your email address will be used to send you a prompt response to your inquiry. You will receive our reply at the email address you registered.
We apologize again for the inconvenience. We will review your inquiry and assist you as quickly as possible.
Thank you.
The TADA Team