If the contract cannot be performed due to the service provider's circumstances, compensation will be made to the member as shown in the table below, depending on the situation.
Compensation may be paid by means determined by the company, such as credits equivalent to the compensation amount.
| Division |
Details |
Compensation details |
| Late |
When departure is delayed by more than 10 minutes from the scheduled departure time |
20% of the confirmed fee (maximum 20,000 won) |
No-show
Undelivered car |
If departure is delayed by more than 30 minutes from the scheduled departure time or the driver is out of contact and unable to operate |
Refund of estimated fee and 50% of confirmed fee (maximum KRW 150,000) |
| Accident |
Incomplete operation due to vehicle breakdown or accident due to the driver's fault (when operation is suspended) |
Unpaid reservation fee |