More charges may be incurred depending on real-time traffic conditions after boarding, such as the example situations below.
- Delays due to traffic
- Using the toll road (toll gate)
- Distance surcharge incurred while changing route to optimized time
However, if an unfair charge occurs during driving, such as an unnecessary detour, please leave an inquiry through 1:1 inquiry
- One-sided opinions or subjective reasons without evidence may be rejected because it is difficult to confirm.
- After checking the relevant boarding history and the driver's opinion, if adjustment is possible, adjustment is possible based on the estimated fare.
- Tada is a platform, so it is somewhat difficult to forcibly adjust the fare or intervene in relation to the operation.
- All fee refunds are processed through partial/full cancellation in the card authorization details, and cash refunds are absolutely not possible. It may take several days for the refund to be completed depending on the circumstances of the card company.
Thank you.