Q. How do I book a round trip that returns to my starting point?
- Enter the same address for your pickup location and final destination, and make sure to enter your turnaround destination as a stop.
- Allow enough time for the entire round trip when selecting your reservation duration.
- You can enter up to 5 stops. Be sure to include your turnaround destination in the stops field.
- Changes to your route may affect the estimated fare, so please check your itinerary and reserved route carefully.
- After boarding, we recommend reminding your driver that you will be traveling to the specified stop and then returning to your starting point.
Q. Do I need to cover the driver’s meals and fuel for a long reservation?
- No. The driver is responsible for their own meal and fuel expenses.
Q. My trip will exceed the distance allowance for the duration I need. How should I book?
- Packages with higher distance allowances cost more. We recommend booking based on the time needed for your itinerary and paying the additional distance charges. Any anticipated additional distance charges will be reflected in the estimated fare.
Q. Can I extend my ride if my itinerary takes longer than expected?
- Please let your driver know that you would like additional time. You may extend the ride by agreement with your driver. Charges for the additional time will be added to your fare.
Additional distance and time charges:
- TADA NEXT: KRW 800 per km / KRW 5,000 per 10 minutes
- TADA PLUS: KRW 1,220 per km / KRW 6,000 per 10 minutes
Q. What are the operating hours and service areas?
- The service is available 24 hours a day, 365 days a year.
- Pickups are available throughout Seoul, Gyeonggi-do, and Incheon, with no restrictions on destinations.
Q. How many passengers can ride?
- TADA PLUS can accommodate up to 3 passengers, TADA NEXT up to 5 passengers, and Premium Van up to 13 passengers.
Q. I have a lot of luggage. Can I bring it all?
- TADA operates under the Passenger Transport Service Act. Only accompanied baggage and other items permitted under that Act and the terms and conditions of taxi transportation may be carried.
- Travel suitcases, golf clubs, and golf bags appropriate for the number of passengers may be loaded, provided they do not fall under the restrictions below.
- If you request to load items restricted under TADA’s luggage policy, the driver may be unable to provide the ride, and cancellation or no-show fees will apply. Restricted items and circumstances include:
- Luggage or items weighing 20 kg or more that fall within the scope of freight specified in the Trucking Transport Business Act
- Luggage that is too bulky or too plentiful to fit in the trunk or cargo compartment
- Items that interfere with passenger transportation due to dirt, unpleasant odors, or similar conditions
- Items that pose a safety risk or may damage the vehicle interior
- Transporting luggage without the passenger accompanying it
- Hazardous materials, including explosive, corrosive, or flammable substances
- Items that may be damaged during the ride, such as bicycles, wheelchairs, furniture, and electronics including TVs
- Attempts to bring items on board that cannot reasonably be carried as personal baggage
- For TADA PLUS and LIGHT, luggage space may be limited in some vehicle models because an LPG tank is installed in the trunk.
- TADA drivers provide transportation services only and are not obligated to assist with loading luggage.
- Additional luggage may fit depending on the vehicle. Before boarding, please contact your driver using the privacy-protected phone number in the TADA app, describe your luggage in detail, and confirm whether it can be accommodated.
Q. Can I bring a bicycle, wheelchair, furniture, or appliances such as a TV?
- Interior space varies between TADA vehicles, and vehicles do not have dedicated equipment for securing cargo. For safety reasons and to prevent damage during the ride, bicycles, wheelchairs, furniture, and appliances such as TVs cannot be loaded.
- If you request to load unsuitable or excessive luggage, the driver may be unable to provide the ride, and cancellation fees may apply.
Q. Where can I view my reservations?
- In the app, go to Ride History > Upcoming.
Q. Can I change the pickup location or time after making a reservation?
- Reservation details cannot be changed because the fare is confirmed based on the pickup location and destination. Please cancel your reservation and make a new one with your preferred details.
- You can cancel free of charge within 10 minutes of driver assignment or at least 12 hours before the scheduled pickup time.
Q. I can’t reach my driver, or my driver hasn’t arrived at the scheduled time.
- We apologize for the inconvenience. You can contact your driver using the phone button in the TADA app. If your driver has not arrived more than 10 minutes after the scheduled pickup time, you may choose to cancel.
- TADA continuously monitors reservations to help drivers complete them smoothly. If you experience any issues, please contact TADA Customer Support at any time.
Q. Can I cancel a reservation if my plans change?
- You can cancel from the reservation details page. Cancellation fees may apply depending on when you cancel.
Q. Do I have to pay the full fare if I end my ride early?
- For hourly reservations, drivers accept requests based on the fare shown at the time of booking, so you will be charged the full reserved fare. If you expect your plans to change during the ride, we recommend using the on-demand ride service instead.
Q. Can I change my payment method after making a reservation?
- You can change your payment method at any time after boarding and before the ride ends. If you would like to change it after the ride has ended, please contact Customer Support through Contact Us in the app.
Q. I can’t see the Reservations button.
- If the [Reservations] menu is not visible at the bottom of the TADA home screen, please check whether you have the latest version of the TADA app. If not, please update it.
Important Information About Hourly Reservations
- After you submit a reservation request, we will attempt to match you with a driver until 20 minutes before your requested pickup time. If a driver who has accepted your reservation must cancel due to unavoidable circumstances, we will continue looking for another available driver until 20 minutes before pickup.
- Reservations can be made for pickups from 1 hour to 8 weeks in advance.
- Additional charges will apply if you exceed the included time or distance allowance:
- TADA NEXT: KRW 800 per additional km / KRW 5,000 per additional 10 minutes
- TADA PLUS: KRW 1,220 per additional km / KRW 6,000 per additional 10 minutes
- Any tolls or parking fees incurred during the ride will be added to your fare.
- Coupons and credits can be applied from the time of booking until the ride ends.
- Once 10 minutes have passed since reservation confirmation and the scheduled pickup is within 12 hours, cancellation fees vary depending on when you cancel. If you have not boarded by 10 minutes after the scheduled pickup time, a no-show fee of 100% of the estimated fare, capped at KRW 30,000, will apply.