If you have lost something after getting off at Tada, you can check in the following way.
※ Whether or not something was lost after getting off at Tada ※
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Tada app ‘Menu > Boarding details > You can call the most recently boarded driver in 'Details'.
※ To protect the driver's personal information, this function is only valid for 3 hours after disembarkation is completed.
※ Even if it is within 3 hours after disembarkation, the call may not be connected when the driver leaves work.
In this case, see the bottom below. Please inquire whether you have recovered the lost item through ‘Contact’.
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If a lost item is found in the vehicle, you can personally coordinate with the driver to receive the lost item if he or she is able to deliver it. (However, since the driver must stop business and move, business loss expenses of 30,000 to 50,000 won depending on travel time and distance are automatically paid from the registered card.)
- For delivery within 10km/1 hour: KRW 30,000
- For delivery over 10km/1 hour: KRW 50,000
- In the case of electronic products and valuables, depending on the situation, to prevent secondary loss, the driver may hand over the lost items to a nearby police station and the user will be notified of the handover location.
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Operating loss expenses can only be paid with the card registered within the app. If the driver asks for cash, please let us know through customer service and we will help you quickly.
< Information regarding lost items >
* Tada is a platform operator, and users are responsible for lost items.
* Tada drivers are independent contractors and have no obligation to store lost items. We are not responsible for loss.
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1. Lost items that are at risk of deterioration or corruption will be discarded immediately. (Example: food, flowers, etc.) * Please understand that it is difficult to immediately check lost items at Tada as drivers and vehicles rotate 24 hours a day. * In accordance with the Lost and Found Act, Tada's affiliated transport company will hand over lost items to a nearby police station or district office within 7 days. |