Tada always puts the safety of its users first, and is doing its best to handle accidents for both customers and drivers.
In case an unexpected accident occurs while using Tada, please refer to the guidance below. Please
An accident occurred while riding
- When an accident situation is reported from a driver, the monitoring department will check it and provide necessary accident-related information by phone at the scene.
- If you are in a situation where you need to apply for insurance, please stay at the scene of the accident to ensure a smooth process. If you are not on site, it may be difficult to verify information and processing may be delayed.
- If you have a passenger, please also watch the scene.
Please understand that on-site accident registration may take some time, and please cooperate if your personal information is needed for smooth registration.
There are some limitations in intervention such as direct insurance submission through Tada's platform, but during the processing process If there are any deficiencies, please contact customer service at any time