This is a function that receives requests in advance, such as detailed information of the calling location and luggage loading status, at the time the customer calls for a call reservation, and delivers it to the partner so that he or she can better meet the customer at the calling location, avoid wasting time, and prepare for vehicle seat adjustments in advance.
How to use the app
- List of reserved calls → Calls that can be performed → Click on calls that can be performed → Bottom of the call reservation call details page rate
- Click [Departure to customer location] in the call reservation call where the request is written → Click to confirm operation request under the customer nickname
Please check!
It will be delivered only when the customer leaves a request. Notifications asking the partner's willingness to perform the request will be confirmed several times, so please check carefully before accepting.
Still, I'm curious!
Q. Can a customer not leave a request?
A. Yes, that's right. Customers may not leave a request, and if they do not leave a request, no information may be confirmed.
Q. A situation different from what the customer left in his request was confirmed on site. Can I refuse?
A. Yes, that's right. It is okay to refuse unreasonable requests that deviate from policy.
Q. When a customer requested loading a wheelchair, we were asked to provide assistance on board, including supporting a customer with limited mobility. Do I have to proceed?
A. No, unreasonable requests that deviate from policy may be rejected on site. If a problem arises while helping a customer with limited mobility board the vehicle, such as loading a wheelchair, we will not be able to help you, so we ask our partners to make careful decisions.
Notes / Tada app confirmed by customers
Customers leave their requests here when they call!