Hello, partner.
This is the Tada team.
If you are unfairly penalized due to a partner's mistake in operating the app, inability to perform due to an accident, or in a situation attributable to the customer, A 3-hour allowance for raising an objection has been applied.
Existing
- Reasons for reservation suspension have occurred Immediately apply penalty when
Change
-
When a reason for reservation suspension occurs, a penalty is applied after 3 hours
- Effective from July 1, 2025
There must be a valid reason for the objection, and please submit the objection through the Customer Center → Suspension/Penalty Appeal section within the Tada Driver app.
※ The penalty appeal will be reflected. We are processing it on priority, but please note that there may be delays depending on the customer center situation.
Thank you.
Thank you to Team Tada.