Function to deliver lost items

If a customer requests a search for lost items after getting off the car, the request is made directly to the partner rather than the customer center, and this is a function that allows the partner to immediately communicate and make payment for the lost items found without connecting to the driver call center.

[Lost item reception and delivery route]

In case of direct delivery

• If phone connection is possible
  • Recognize loss of customer → Request call to driver from customer app → Connect call to driver's mobile phone & A red dot is confirmed in the driver app drawer menu 'Lost and found inquiry' → When delivering directly, enter the navigation and move and then deliver → Return to the driver app lost item inquiry history and pay 30,000 won or 50,000 won
• If phone connection is not possible
  • Recognize loss of customer → Send message to driver from customer app → Driver app pop-up notification & A red dot is confirmed in the drawer menu ‘Lost and Found Inquiry’. → Call connection → When delivering directly, enter the navigation and move and then deliver → Return to the driver app lost item inquiry history and pay 30,000 or 50,000 won

In case of handing over to a police station or garage

• Recognize loss of customer → Request to driver in customer app → Connect immediately or call after checking message → Hand over after moving to police station or garage → Return to driver app lost item inquiry history and pay 0 won

[Caution]

• Please check the driver app drawer menu regularly to see if there is a red dot in the ‘Lost Item Inquiry’.
• Even if the location (address, police station handover, etc.) is clearly stated in the message, in order to clearly convey the location of handover, please proceed with the call connection without fail.
• If the message is confirmed while driving, Please do not forget to make a call after the end of the existing drive to discuss whether the lost item has been acquired and whether it can be delivered.
• Once you have agreed to deliver directly with the customer, you must write the route directly on your navigation system and travel. After delivery, you must return to the driver app, remember and judge the distance traveled, select the appropriate amount, and pay.
  • If the payment exceeds the policy, the payment amount may be modified through the customer raising an objection. 
• After delivery, even if you forgot to pay or leave the app, you can still make payment by re-entering the 'Lost and Found' section in the driver app drawer menu .
  • However, it is not possible to edit it directly after payment has been completed, so you must submit it to the customer center and confirm with the user before making any modifications.
• There is no need to proceed with unreasonable direct delivery.
• Customers can only communicate with partners through the app within 3 days after leaving, but after 3 days, they can only communicate with partners through the customer center.