Hello partner
This is Team Tada.
If the call reservation execution time is advanced at the request of the customer, the driver app will be updated to resolve the issue where normal driving operations were not possible in the driver app.
[Before change]
- Customers can contact their partners 2 hours before the scheduled boarding time
- When requesting a trip earlier than the scheduled boarding time
- It is possible to drive, but operation of the driver app (request for boarding preparation, etc.) is not possible.
- As a result, problems with fee calculation occurred
- Inconvenience of having to take follow-up action through customer center
[After changes]
- Customers can contact partners 2 hours before the scheduled boarding time
- Driver app can be operated when requesting a trip faster than the scheduled boarding time
- However, this operation is only possible if the customer has a history of talking to the partner before the scheduled boarding time.
- The ‘Request to prepare for boarding’ button appears on the reservation call details screen even before the scheduled boarding time
- Normal app operation and operation possible
Tada will always strive to provide driver convenience.
Thank you.
Tada Team Dream