Hello partner
This is the Tada team.
To help partners' sales by minimizing cancellation of call reservations due to changes in customer call reservation operation times, and to resolve inconveniences experienced by customers and partners in the field due to inability to drive or operate the app in response to time change requests, the function is updated to enable "operating by changing call reservation times".
[Customer Highlights]
1. Before accepting reservation
- Customers may advance or postpone their reservation by up to +-30 minutes before the reservation is accepted.
2. After accepting the reservation
- After a reservation is accepted, the customer may advance or postpone the reservation by up to +-30 minutes.
- However, the reservation time cannot be modified within 2 hours of the reservation start time.
- Customers cannot change their reservation time between 00:00 and 09:00.
- If the partner already has an overlapping reservation, the customer has two options.
- Re-booking after cancellation: cancellation fee incurred and new reservation call list created
- Keep boarding at the original reservation time
[Partner App]
1. Notice on change of reservation time
- If the reservation time is changed, the reservation call time change will be notified through Layover / Request Details / Reservation Details / Call List.
- If there are any changes before commuting to the driver app, you will be notified on the front of the driver app.
<Overlay notifications inside and outside the driver app>
<Information in request details and call list>
<Notification before going to work and information on unconfirmed changes after going to work>
Tada will always strive to provide convenience for our partners.
Thank you.
Tada Team Dream